Par EDF, France's historic and most popular energy provider, operates a comprehensive customer service system with approximately 5,000 advisors available six days per week across multiple helplines. This guide covers all the ways to reach EDF, including English-speaking assistance.
Main EDF Phone Numbers
General Customer Service
| Line | Phone Number |
|---|---|
| France (French) | 09 69 32 15 15 |
| From abroad | +33 (0)9 69 36 63 83 |
| English-speaking assistance | 09 69 36 63 83 |
Services covered:
- General inquiries
- Meter readings
- Bill payments
- Individual power cuts
New Subscriptions
To subscribe to a new EDF contract, call 3004 (tax-free number).
Recommended information to have ready:
- Complete property address
- PDL/PRM meter number
- Recent meter reading
- Bank details (French IBAN) for direct debit
Canceling Your EDF Contract
Under French law, you can cancel any energy contract for free without explanation, provided you have no outstanding debts. Two main scenarios exist:
Moving
Call 09 69 32 15 15 with your departure date and final meter reading.
Switching providers
Do NOT terminate your EDF contract yourself — this incurs an €18.46 meter commissioning fee. Instead, your new provider handles the transition automatically.
Emergency Contacts
| Network | Phone Number | Details |
|---|---|---|
| ENEDIS (electricity) | 09 72 67 50 XX | Replace XX with your department number (e.g. 09 72 67 50 75 for Paris) |
| GRDF (gas) | 0800 47 33 33 | 24/7, free of charge |
Both lines are available 24/7, free of charge.
Filing Complaints
Step 1: Minor Issues
Call 09 69 32 15 15 to speak directly with a customer service advisor.
Step 2: Serious Complaints
Complete the EDF complaint form or write to:
EDF Service Consommateurs
TSA 20021
62978 ARRAS CEDEX 9
Step 3: EDF Mediation
If your complaint remains unresolved, contact EDF Mediation at [email protected] or by post:
Médiateur EDF
TSA 50026
75804 PARIS CEDEX 8
Step 4: National Energy Mediator
As a final escalation (only after exhausting the steps above), contact the French National Energy Mediator:
Médiateur national de l'énergie
Libre réponse n° 59252 75443
PARIS Cedex 09
Best Times to Call
Optimal contact periods to minimize wait times:
| Time Period | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday |
|---|---|---|---|---|---|---|
| Morning (8 am – 12:30 pm) | High | Average | Average | Average | Short | Average |
| Midday (12:30 – 2 pm) | Average | Short | Short | Short | Short | Short |
| Afternoon (2 – 6 pm) | High | Average | Average | Average | Short | Short |
| Evening (6 – 9 pm) | Average | Short | Short | Short | Short | Short |
Alternative Contact Methods
Online EDF Account
Access your EDF customer portal (Espace client EDF) 24/7.
Contact Form
Use the EDF contact form on their website.
Postal Mail
EDF SERVICE CLIENT
TSA 21941
62978 ARRAS CEDEX 9
Information to Have Ready
When calling EDF, prepare the following:
- Full name and Client ID
- Complete property address
- Recent meter reading
- Most recent bill
- PDL number (Point de Livraison)
Frequently Asked Questions
The English-speaking EDF helpline is 09 69 36 63 83 (or +33 9 69 36 63 83 from abroad). It is available Monday to Saturday, 8 am to 8 pm.
Do not call EDF for power outages. Contact ENEDIS at 09 72 67 50 XX (replace XX with your department number). For gas emergencies, call GRDF at 0800 47 33 33. Both lines are available 24/7.
Yes. Under French law, you can cancel any energy contract for free and without explanation, as long as you have no outstanding debts. If you are switching providers, let your new supplier handle the transfer to avoid a meter commissioning fee.
The shortest wait times are during midday (12:30 pm – 2 pm) and on Fridays. Avoid calling on Monday mornings and afternoons, when wait times are highest.
Start by calling 09 69 32 15 15. If the issue is not resolved, use the online complaint form or write to EDF Service Consommateurs, TSA 20021, 62978 ARRAS CEDEX 9. You can escalate further to the EDF Mediator or the National Energy Mediator.
